Privacy Policy

Last updated: 1st April, 2018

UrbanPiper Technology Pvt. Ltd. ("UrbanPiper", "us" or "we") and the company whose branding is displayed on the website ("Site") and/or mobile application ("Application") that links to this Privacy Policy (the “Branded Company”) respects the privacy of use to our Sites, Applications and online services (“Services”). This Privacy Policy is intended to inform you of our policies and practices regarding the collection, use and disclosure of any personal information that we collect from users of our Site, Applications and Services (collectively, the “Properties”) while providing such Properties to users on behalf of the Branded Company. This Privacy Policy does not apply to any websites, mobile applications or other online services that do not link to this policy.


If you are a non India user of the Properties, by using the Properties and providing us with data, you acknowledge and agree that your personal information may be processed in the country in which it was collected, including India, where laws regarding processing of personal information may be less stringent than the laws in your country. By providing your data, you acknowledge such transfer.


UrbanPiper collects information from you in various ways when you access or use the Properties. We collect personal information from you in the following ways:

  1. Personal Information You Provide to Us. We collect the information you voluntarily provide to us. For example:
    • We may collect personal information from you, such as your first and last name, e-mail, telephone number and password when you create an account (“Account”).
    • Our Services allow you to store preferences such as your location, recent orders and favorite menu items in order to make it more convenient for you to place additional orders in the future.
    • When you order menu items from the Branded Company on our Services, we will collect all information necessary to complete the transaction, including your name and other personal information. We store this information on our servers, in order to make it easier for you to place orders for the Branded Company’s menu items in the future
    • If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply.
    • We also collect other types of personal information that you provide to us voluntarily, such as any information requested by UrbanPiper if you contact us via email regarding support for the Services.
  2. Personal Information Collected Via UrbanPiper. We collect certain information from you automatically when you access and use our Properties as described below:
    • Information Collected by our Servers. To make the Properties more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including the referring/exit pages, your browser type, domain name, date/time stamp for your visit and your Internet Protocol (IP) address (a number that is automatically assigned to your computer or device when you use the Internet). We use this information to analyze trends, administer the Properties, monitor for fraudulent activities and for the efficacy of our fraud management tools, and better tailor our Services to our users’ needs.
    • Cookies. Like many online services, we use cookies to collect information. "Cookies" are small pieces of information that a web site sends to your computer's hard drive while you are viewing a web site. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on the Properties. This type of information is collected to make the Properties more useful to you and to tailor the experience with us to meet your special interests and needs.
    • Mobile Services. We may also collect non-personal information from your mobile device if you have downloaded our Application. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include your geographic location, how you use the Application(s), and information about the type of device you use. In addition, in the event our Application crashes our your mobile device, we will receive information about your mobile device model software version and device carrier, which allow us to identify and fix bugs and otherwise improve performance of our Application. This information is sent to us as aggregated information and is not traceable to any individual and cannot be used to identify an individual.
    • Third Party Analytics. We use third party service providers to help analyze how users use the Properties (“Google Analytics/MixPanel/Gamooga”). These Analytics Companies use Cookies to collect information such as how often users visit the Site, what pages they visit and what other sites they used prior to coming to the Site. We use the information we get from these Analytics Companies to improve our Properties.
  3. Facebook and other Social Networking Services. The Services may allow users to access Facebook and other social networking sites (each, an “SNS”) to interact with and share their experiences with the Branded Company’s products and services with their friends. If you are not a registered user of the Services, you can create an Account by clicking on “Sign In” using Facebook or another SNS that we support, and then entering your SNS login credentials. In this case, we may receive information from Facebook or another SNS to make it easier for you to create an Account on the Properties and show our relevant content from your Facebook and SNS friends. Once you register on the Properties and connect with Facebook or another SNS, you will be able to automatically post recent activity back to Facebook or the other SNS. Any information that we collect from your Facebook or other SNS account may depend on the privacy settings you have with that SNS, so please consult the SNS’s privacy and data practices.
  4. Location Information. If you have enabled location services on your phone and agree to the collection of your location when prompted by the Properties, we will collect your location information when you use the Properties; for example, to locate those restaurants and locations of the Branded Company that are near you or when you “check in” via the Properties. If you do not want this information collected by us, you may decline the collection of your location when prompted, or disable location services on your device.


  1. General Use. In general, we use your personal information to respond to your requests as submitted through the Services, to provide you the Services you request, or to aid us in serving your better. We use your personal information in the following ways:
    • facilitate the creation of and secure your Account on our network;
    • identify you as a user in our system;
    • provide improved administration of our Site, Application and Services;
    • provide the Services you request;
    • improve the quality of experience when you interact with our Site, Application and Services;
    • send you a welcome e-mail to verify ownership of the e-mail address provided when your Account was created;
    • send you administrative e-mail notifications, such as security or support and maintenance advisories;
    • respond to your inquiries related to employment opportunities or other requests;
    • to solicit your feedback; and
    • send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes of the Branded Company.
  2. Creation of Anonymous Data. We may create anonymous information records from personal information by excluding information (such as your name) that make the information personally identifiable to you. We may use this anonymous information to analyze request patterns and usage patterns so that we may enhance our products and services. UrbanPiper reserves the right to use and disclose Anonymous Information to third parties in its discretion.


We disclose your personal data as described below and as described elsewhere in this Privacy Policy.

  1. Branded Company. When you order menu items on the Properties, we will transmit your order to the Branded Company location designated by you, so that the Branded Company can fulfill your order. We may also share your personal information with the Branded Company or their Third Party Providers so that they can directly market their products and services to you.

  2. Third Party Service Providers. We may share your personal information with third party service providers to: provide you with the Services that we offer you through our Site; to conduct quality assurance testing; to facilitate the creation of accounts; to process payments; to provide technical support; and/or to provide other services to UrbanPiper.
  3. Affiliates. We may share some or all of your personal information with our parent company, subsidiaries, joint ventures, or other companies under common control (“Affiliates”), in which case we will require our Affiliates to honor this Privacy Policy.
  4. Corporate Restructuring. We may share some or all of your personal information in connection with or during negotiation of any merger, financing, acquisition or dissolution transaction involving the sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, personal information may also be transferred as a business asset. If our company, business or assets is acquired by another company, that company will possess the personal information collected by us and it will assume the rights and obligations regarding your personal information as described in this Privacy Policy.
  5. Social Networking Sites. Our Application and Services may enable you to post content to SNSs (e.g. Facebook and Twitter). If you choose to do this, we will provide information to such SNSs in accordance with your elections. You acknowledge and agree that you are solely responsible for your use of those websites and that it is your responsibility to review the terms of use and privacy policy of the third party provider of such SNSs. We will not be liable for: (i) the availability or accuracy of such SNSs; (ii) the content, products or services on or availability of such SNSs; or (iii) your use of any such SNSs.
  6. Other Disclosures. Regardless of any choices you make regarding your personal information, we may disclose your personal information if we believe in good faith that such disclosure is necessary (a) to comply with relevant laws or to respond to subpoenas or warrants served on UrbanPiper; (b) to protect and defend the rights or property of UrbanPiper, the Branded Company or users of our Properties; (c) in connection with a legal investigation; and/or (d) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or our Terms of Use.


Our Site may contain links to third party websites. When you click on a link to any other website or location, you will leave our Site and go to another site and another entity may collect personal and/or anonymous information from you. Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of our Privacy Policy do not apply to these outside websites.


You have several choices regarding use of information on our Services.

  1. Cookies. If you decide at any time that you no longer wish to accept cookies from our Service for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Consult your browser’s technical information. If you do not accept cookies, however, you may not be able to use all portions of the Service or all functionality of the Service. If you have any questions about how to disable or modify cookies, please let us know at the contact information provided below.
  2. De-Linking SNS. If you decide at any time that you no longer wish to have your SNS account (e.g., Facebook or Twitter) linked to your Account, then you may close your account with the Branded Company. Please refer to the privacy settings of the SNS to determine how you may adjust our permissions and manage the interactivity between the Services and your social media account or mobile device.
  3. Application. You can stop all collection of information by the Application by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
  4. How We Respond to Do Not Track Signals. Some web browsers transmit “do not track” signals to the websites and other online services with which your web browser communications. There is currently no standard that governs what, if anything, websites should do when they receive these signals. We currently do not take action in response to these signals. If and when a standard is established, we may revise our policy on responding to these signals.


This Privacy Policy is subject to occasional revision, and if we make any material changes in the way we collect, use, or disclose your personal information, we will post a notice on the Site and within the Application. Any changes to this Privacy Policy will be effective thirty (30) calendar days following our posting of notice of the changes on our Site. These changes will be effective immediately for new users of our Service. If you object to any such changes, you must notify us prior to the effective date of such changes that you wish to deactivate your Account with us. Continued use of our Properties following notice of any such changes shall indicate your acknowledgement of such changes.


If you have any questions or complaints about our Privacy Policy or our data collection or processing practices, or if you want to report any security violations to us, please contact us by email at:;

UrbanPiper Technology Pvt. Ltd.
Unit 112, Brigade IRV Center,
Nallurhalli, Whitefield,
Bangalore — 560066